Privacy Policy

Orbit AI Automation ("Orbit," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI systems.

Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect the following information when you interact with us:

• Contact Information: Name, email address, phone number
• Business Information: Dealership name, job title, company size
• Communications: Messages, inquiries, and feedback you send us
• Demo Interactions: Conversations with our AI demo system, including voice recordings if you use our call feature

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies: Small data files stored on your device to improve your experience
• IP Address: For analytics and security purposes

1.3 Information from Dealership Clients

When deployed at a dealership, Orbit may process:

• Customer lead information from CRM systems
• Conversation transcripts and call recordings
• Appointment and scheduling data
• Analytics and performance metrics

Note: This data is processed on behalf of our dealership clients, who remain the data controllers. We act as a data processor in these circumstances.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve and personalize your experience
• Analyze usage patterns and optimize our services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. How We Share Your Information

We keep your data confidential and do not sell your personal information. We may share data only in the following circumstances:

3.1 Service Providers

We use trusted third-party services to operate our platform:

• AI Processing: Google Gemini AI for natural language processing
• Voice Services: Vapi for voice AI capabilities
• Hosting & Infrastructure: Cloud service providers
• Analytics: Website analytics services

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Clients: Data is retained throughout the duration of your contract with us
• After Contract Termination: Data is retained for one (1) month following the end of your contract, after which it is permanently deleted
• Website Visitors: Analytics data is retained for up to 26 months
• Marketing Communications: Until you unsubscribe

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate.

6.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

6.3 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.

6.4 Cookies

Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect website functionality.

6.5 Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your data and challenge compliance.

6.6 California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

8. International Data Transfers

We operate in the United States and Canada. If you are accessing our services from outside these regions, please be aware that your information may be transferred to, stored, and processed in Canada or the United States.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: